Welcome to Shopbox Support

Need help? We’re here 24/7 to ensure your business runs smoothly. Here, you’ll find everything you need – from quick answers to personal support.

Go to support universe
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We've got all the answers!

Visit our help center, covering everything from setup to troubleshooting so that you can find solutions to your questions at your convenience.

Click the button above.

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24/7 Customer support

We understand the importance of seamless operations. That’s why we’re always ready to assist you, day or night.

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Regular opening hours

At Shopbox, we are always ready to help with questions. 

Phone: +45 3113 1515
E-mail: support@shopbox.com

  • Monday – Saturday: 09:00 – 16:00

Emergency line

The emergency line is reserved for business-critical issues. General inquiries should be made during regular support hours. Outside regular hours, we may refer you to email or schedule a callback at a later time.

The emergency line is staffed by Danish or Norwegian-speaking supporters. All supporters can assist you in English if preferred.

Phone: +45 3113 1515

  • Monday – Saturday: 16:00 – 09:00
  • Sunday and holidays: 24/7

 

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FAQ

How do I end the day?

To access your Cashier Reports in the Shopbox app, follow these simple steps:

  1. Open the Shopbox app on your device.
  2. Navigate to the "Cashier Reports" section from the main menu.
  3. Follow the on-screen instructions to view, download, or print your reports.

For detailed guidance, refer to our user manual or contact Shopbox support. We’re here to help you manage your business more efficiently!

How do I add products to Shopbox?

There are several ways to add products to Shopbox, with the most common methods being:

  1. My.Shopbox

    • Navigate to the product catalog on my.shopbox.com and click the green "+" icon in the top right corner.

  2. Shopbox App

    • Open the Shopbox app, find the small "edit" icon in the top right corner of the screen, and click "Add Product."

You can also import products from other integrated software or a spreadsheet. If you need help, feel free to contact Shopbox support.

What plan suits my needs?

Most of our customers are on Shopbox Plus plans, but we’re here to help you find the best fit. Feel free to reach out to us anytime.