Welcome to Shopbox Support

Find answers quickly in our support portal with guides, user manuals, and help for the most common questions.

Go to our support portal

How can we help you?

Contact support

We respond to regular support inquiries during our normal opening hours. Only business-critical issues are handled around the clock.

Email: support@shopbox.com

Phone:

+45 3113 1515

Call us

Are you a new customer?

We have gathered all the guides you need to get started with Shopbox. Read them here, and contact us if you have any further questions.

 

See guides

Support when you need it

Find answers quickly in our support portal, or contact us directly during opening hours. Outside normal opening hours, we help with business-critical issues.

 

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Support at Shopbox

📞 +45 3113 1515
✉️ support@shopbox.com

Regular support

Monday – Saturday: 09:00 – 16:00

We are ready to help you with your questions.


Emergency support line*

Monday to Saturday: 16:00 to 09:00
Sundays & public holidays: Open 24/7

*The emergency support line is only for urgent, business-critical issues that affect operations. All regular inquiries must be made during normal opening hours.

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We've got all the answers!

Visit our support portal, covering everything from setup to troubleshooting so that you can find solutions to your questions at your convenience.

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Free demo account

Experience all of our features, including our support, for 14 days. Join us today at no cost and discover the difference for yourself.

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FAQ

How do I end the day?

To access your Cashier Reports in the Shopbox app, follow these simple steps:

  1. Open the Shopbox app on your device.
  2. Navigate to the "Cashier Reports" section from the main menu.
  3. Follow the on-screen instructions to view, download, or print your reports.

For detailed guidance, refer to our user manual or contact Shopbox support. We’re here to help you manage your business more efficiently!

How do I add products to Shopbox?

There are several ways to add products to Shopbox, with the most common methods being:

  1. My.Shopbox

    • Navigate to the product catalog on my.shopbox.com and click the green "+" icon in the top right corner.

  2. Shopbox App

    • Open the Shopbox app, find the small "edit" icon in the top right corner of the screen, and click "Add Product."

You can also import products from other integrated software or a spreadsheet. If you need help, feel free to contact Shopbox support.

What plan suits my needs?

Most of our customers are on Shopbox Plus plans, but we’re here to help you find the best fit. Feel free to reach out to us anytime.