Support

We are always here to help you. Explore our comprehensive guides and user manuals in our support universe, or contact us directly today.

Opening hours

Monday-Friday

09.00 - 16.00

Saturday

09.00 - 16.00

Sunday

09.00 - 16.00

Emergency hotline

Weekdays 16 - 17 Sunday 09 - 16

Contact support

support@shopbox.com

+45 31 13 15 15

*The emergency hotline is reserved for operational critical issues and is accessed by calling our support number and following the dialing instructions.

FAQ

How do I end the day?

To access your Cashier Reports in the Shopbox app, follow these simple steps:

  1. Open the Shopbox app on your device.
  2. Navigate to the "Cashier Reports" section from the main menu.
  3. Follow the on-screen instructions to view, download, or print your reports.

For detailed guidance, refer to our user manual or contact Shopbox support. We’re here to help you manage your business more efficiently!

How do I add products to Shopbox?

There are several ways to add products to Shopbox, with the most common methods being:

  1. My.Shopbox

    • Navigate to the product catalog on my.shopbox.com and click the green "+" icon in the top right corner.
  2. Shopbox App

    • Open the Shopbox app, find the small "edit" icon in the top right corner of the screen, and click "Add Product."

You can also import products from other integrated software or a spreadsheet. If you need help, feel free to contact Shopbox support.

What plan suits my needs?

Most of our customers are on Shopbox Plus plans, but we’re here to help you find the best fit. Feel free to reach out to us anytime.