Welcome to Shopbox Support

Need help? We’re here 24/7 to ensure your business runs smoothly. Here, you’ll find everything you need – from quick answers to personal support.

Go to support universe

How can we help you?

Support & sales

Email: support@shopbox.com

24/7 Phone: +45 3113 1515

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New client?

Read our guides on how to get started with Shopbox.

See guides

24/7 Customer support

We understand the importance of seamless operations. That’s why we’re always ready to assist you, day or night.

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Support at Shopbox

📞 +45 3113 1515
✉️ support@shopbox.com

Regular support
Monday – Saturday: 09:00 – 16:00
We’re ready to help you with any questions you might have.

Emergency line
Only for business-critical issues.

Monday – Saturday: 16:00 – 09:00
Sundays & public holidays: 24/7 availability
Our support team speaks English and either Danish or Norwegian.

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We've got all the answers!

Visit our help center, covering everything from setup to troubleshooting so that you can find solutions to your questions at your convenience.

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Free demo account

Experience all of our features, including our support, for 14 days. Join us today at no cost and discover the difference for yourself.

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FAQ

How do I end the day?

To access your Cashier Reports in the Shopbox app, follow these simple steps:

  1. Open the Shopbox app on your device.
  2. Navigate to the "Cashier Reports" section from the main menu.
  3. Follow the on-screen instructions to view, download, or print your reports.

For detailed guidance, refer to our user manual or contact Shopbox support. We’re here to help you manage your business more efficiently!

How do I add products to Shopbox?

There are several ways to add products to Shopbox, with the most common methods being:

  1. My.Shopbox

    • Navigate to the product catalog on my.shopbox.com and click the green "+" icon in the top right corner.

  2. Shopbox App

    • Open the Shopbox app, find the small "edit" icon in the top right corner of the screen, and click "Add Product."

You can also import products from other integrated software or a spreadsheet. If you need help, feel free to contact Shopbox support.

What plan suits my needs?

Most of our customers are on Shopbox Plus plans, but we’re here to help you find the best fit. Feel free to reach out to us anytime.